In short: what happens to a document you upload. The legally precise wording is in the Privacy Policy and the Data Processing Agreement (links below).
The translation is done by the Claude language model, hosted in the EU/EEA (Amazon Bedrock). Document content does not leave the EEA and is not used to train models.
72 hours after the translation is delivered, the source file and the translation are deleted automatically. You can delete them earlier at any time with one click. Every document has its own key, and deletion destroys that key too: after that, nobody can decrypt the document — neither you nor we.
Every document is encrypted with its own key (AES-256-GCM); the master key is held in a key management service in the EU (AWS KMS), not on our servers. In normal operation nobody sees document content. Access is possible only in an exceptional case with a documented reason, for example at your request to support about a specific document; every such access requires the key from the EU and is logged (AWS CloudTrail).
Lingverra is operated by LLC "DataPrime", a company registered in Ukraine. Account and billing data (name, e-mail, payments) are accessible to our staff in Ukraine on a need-to-know basis. Document content is not transferred to Ukraine.
A data processing agreement under Art. 28 GDPR is concluded with every user: you are the controller, we are the processor acting on your instructions.
Under Art. 27 GDPR, a representative in the Union has been designated: Prighter EU Rep GmbH, Vienna, Austria. You can contact them on any matter concerning personal data.
Card payments are processed by the acquiring bank. The bank receives only the amount and the order number, never document content.
Lingverra prepares a draft translation in the layout of the original. The sworn translator checks, corrects, signs and is responsible for the translation. We do not certify anything.
Privacy Policy · Data Processing Agreement (DPA) · Sub-processors · Terms of Service